COCKPIT

Privacy Notice

Last updated: 9 November 2026

This notice explains how James Clevely ("we"), who operates COCKPIT, handles personal data. For staff account data, we are the data controller. For student data that a flying school adds to COCKPIT, the school is the controller and we process it on the school's behalf to provide the Service.

Data we collect and why

  • Account details (name, email, job title, password or Google sign-in): to create and secure your account. Legal basis: contract.
  • Lesson content (student names and references, lesson notes, voice recordings, reports): to provide the Service, including transcription and AI-assisted drafting. Legal basis: contract.
  • Usage and technical data (IP address, device and browser information, logs): to keep the Service secure, prevent fraud and fix problems. Legal basis: legitimate interests.
  • Support messages: to answer your questions. Legal basis: legitimate interests.

Voice recordings are sent for transcription and are not stored after they are typed up.

Who we share data with

  • Service providers who host the app, store data, and provide transcription and AI drafting, under contracts that protect your data;
  • Paddle, our Merchant of Record, for the sale of subscriptions, payment processing, subscription management, tax compliance and invoicing;
  • Professional advisers such as lawyers and accountants;
  • Authorities, where the law requires it.

We do not sell personal data.

International transfers

Some providers may process data outside the UK or EEA. Where they do, we rely on adequacy decisions or Standard Contractual Clauses to protect it.

How long we keep data

We keep account and school data while the account is active. When it closes, we delete or anonymise it within 90 days unless the law requires us to keep it longer.

Security

We use encryption in transit, access controls so staff only see their school's data, and audited changes to reports.

Cookies

We only use essential storage needed to keep you signed in. We do not use advertising cookies.

Your rights

Under UK and EU data protection law you can ask to access, correct, delete, restrict or move your data, object to processing, and withdraw consent. We'll respond within one month. You can also complain to the Information Commissioner's Office (ico.org.uk).

Contact

James Clevely — support@cockpitapp.co.uk