COCKPIT

Terms and Conditions

Last updated: 9 November 2026

These terms govern your use of COCKPIT (the "Service"), a web application that helps flying instructors write, review and store lesson reports. The Service is provided by James Clevely ("we", "us"). When you use the Service you are contracting with James Clevely.

1. Acceptance

By creating an account or continuing to use the Service, you agree to these terms. If you use the Service on behalf of a flying school or other organisation, you confirm you have authority to bind that organisation. You must be at least 18 years old.

2. The Service

COCKPIT lets staff record lesson debriefs, have them transcribed, produce AI-assisted draft reports, and review, approve and store reports and student records. AI drafts are suggestions only: instructors are responsible for checking every report before approving it. COCKPIT is not an approved training record system and does not replace your regulatory obligations.

3. Accounts

You must provide accurate information and keep your login details confidential. You are responsible for activity under your account.

4. Acceptable use

You must not misuse the Service, including:

  • using it for anything unlawful, or to commit fraud or send spam;
  • uploading content that infringes anyone's intellectual property or privacy rights;
  • interfering with its security, including introducing malware, probing for vulnerabilities, or scraping;
  • reverse engineering, reselling or redistributing the Service, or circumventing technical limits.

5. Your content

You keep ownership of the notes, recordings, reports and student data you add. You grant us a limited licence to host and process that content solely to provide the Service. You are responsible for having the right to add it, including any consent needed from students.

6. Intellectual property

We own the Service and all related software, documentation and branding. We grant you a limited, non-exclusive, non-transferable right to use the Service while your trial or subscription is active.

7. Free trial, payment and subscription

New schools get a 30-day free trial. After that, continued use requires a paid subscription (currently £99 a month per school), renewing monthly until cancelled. If the trial ends without a subscription, access is paused until payment is made; your data is kept.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund terms are set out in Paddle's Buyer Terms. See also our refund policy.

8. Service level

We work to keep the Service running well, but we do not guarantee it will be uninterrupted or error-free. To the fullest extent permitted by law, the Service is provided "as is" without implied warranties of merchantability or fitness for a particular purpose.

9. Suspension and termination

We may suspend or end your access if you materially breach these terms, fail to pay, create a security or fraud risk, or repeatedly or seriously break our policies. You can stop using the Service at any time. After your account ends, you can ask us to export your data within 30 days; after that we may delete it.

10. Liability

Our total liability to you is limited to the fees you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses such as loss of profit, data or goodwill. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.

11. General

We may update these terms and will post changes on this page. You may not assign these terms without our consent. Neither party is liable for delays caused by events beyond reasonable control. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

12. Contact

James Clevely — support@cockpitapp.co.uk